ONLINE STORE REGULATIONS

§ 1

General provisions

These regulations (hereinafter: „Regulations”) define the general conditions, rules and method of sale conducted by the company Maciejewski Innowacje Technologiczne Spółka z o.o., 62-006 Kobylnica ul. Sosnowa 11, e-mail address: sklep@generacjam.pl (hereinafter: „Seller”), via an online store under the name Generacja M (hereinafter: „Online Store”) and specifies the terms and conditions for the Seller's provision of free services by electronic means.

§ 2

Definitions

The definitions used in the Regulations mean:
1) Customer – means an entity for which electronic services may be provided in accordance with the Regulations and legal provisions or with which a Sales Agreement may be concluded.
2) Registration – means the actual act performed in the manner specified in the Regulations, required for the Customer to use all the functionalities of the Online Store.
3) Customer account – means the individual Customer Panel launched after Registration on the Online Store website.
4) Sales agreement – means a sales contract concluded remotely, on the terms set out in the Regulations, between the Customer and the Seller.
Store website - www.generacjam.pl

§ 3

General provisions and use of the Online Store

1. The Seller will make every effort to ensure that the use of the Online Store is possible with all popular web browsers, operating systems, device types and types of internet connections.
2. The minimum technical requirements enabling the use of the Store Website are:

  • Windows/PC (Microsoft Internet Explorer 7.0 and newer, Mozilla Firefox 3.0 and newer, Opera 10.0 and newer),
  • Mac OS/Apple (Apple Safari 5.0 and newer, Mozilla Firefox 3.0 and newer),
  • Portable devices with Google Android, Apple iOS 4.3.

The Seller uses the Cookies mechanism, described in detail in the Cookies Policy.
3. In order to place an order in the Online Store via the Store's Website and in order to use the services provided electronically via the Store's Website, it is necessary for the Customer to have an active e-mail account.
4. The Seller declares that the public nature of the Internet and the use of electronic services may involve the risk of obtaining and modifying customer data by unauthorized persons, therefore customers should use appropriate technical measures to minimize the mentioned risks. In particular, they should use anti-virus programs and programs protecting the identity of internet users.

§ 4

Registration

1. In order to create a Customer account, the Customer is obliged to register free of charge.
2. Registration is necessary to place an order in the Online Store.
3. In order to register, the Customer should fill in the registration form provided by the Seller on the Store's Website and send the completed registration form electronically to the Seller by selecting the appropriate function in the registration form.
4. When completing the registration form, the customer has the opportunity to read the Regulations, accepting its content by marking the appropriate field in the form.
5. after sending the completed registration form, the Customer shall immediately receive, via e-mail address provided in the registration form, the Registration confirmation by the Seller. At this moment an agreement is concluded for the electronic provision of the Customer Account service, and the Customer gains the ability to access the Customer Account and make changes to the data provided during Registration.

§ 5

Orders

1. The information contained on the Store's Website does not constitute an offer of the Seller within the meaning of the Civil Code, but only and invitation to customers to submit offers to conclude a Sales Agreement.
2. A customer placing an order via the Store's Website completes the order by selecting the product he is interested in. The product is added to the order by selecting the „ADD TO CART” command under a given product presented on the shop website. The customer places an order by sending the order form to the Seller.
3. After receiving the order, the Seller verifies whether it has all the necessary information for its implementation. If the Seller does not have the necessary information to complete the order, he immediately contacts the Customer in order to obtain it.
4. By placing an order, the customer submits an offer to conclude an Agreement for the sale of products being the subject of the order.
5. After placing the order and obtaining all necessary information for its implementation, the Seller shall send the confirmation of its submission to the e-mail address provided by the Customer.
6. Then, after confirming the order, the Seller sends information about the acceptance of the order to the e-mail address provided by the Customer. Information about the acceptance of the order of execution is the Seller's declaration of acceptance of the offer referred to in paragraph 4 above and upon its receipt by the Customer, a Sales Agreement is concluded.
7. After the conclusion of the Sales Agreement , the Seller confirms to the Customer its terms , sending them on a durable medium to the Customer's e-mail address or in writing to the address provided by the Customer during Registration or placing an order.

§ 6

Payments

1. The prices on the Store's Website placed next to a given product are gross prices and do not contain information on any other costs that the Customer will be obliged to incur in connection with the Sales Agreement, about which the Customer will be informed when placing the order.
2. The Seller will issue an order confirmation and send it to the Customer on a durable medium.
3. The method of payment for the order is payment in the Przelewy24 system. The order will be processed after the Seller sends confirmation of the order acceptance to the Customer and after the Seller receives the payment confirmation in the Przelewy24 system.
4. The Seller will issue a VAT invoice or a receipt and send it to the Customer on a durable medium immediately after the payment is made by the Customer.

§ 7

Order realization

1. The Seller is obliged to complete the order being the subject of the Sales Agreement without defects.
2. The Seller informs the Customer on a durable medium about the date of the contract.
3. If the product has a physical form, the ordered products are delivered to the Customer to the address indicated in the order form.
4. On the day of shipment of the product referred to in paragraph 4, the Customer receives via e-mail address information confirming the shipment by the Seller.
5. The Customer is obliged to inspect the delivered parcel in time and in the manner accepted for parcels of a given type. In the event of a loss or damage to the shipment, the Customer has the right to demand that the employee of the shipment supplier draws up the appropriate protocol.
6. In the absence of the Customer at the address indicated by him, given when placing the order as the delivery address, the supplier will leave a notification or make an attemp to contact by phone to determine the date on which the Customer will be present. In the event of returning the ordered product to the Online Store by the supplier, the Seller will contact the Customer by e-mail or by phone, agreeing again with the Customer the date and cost of delivery..

§ 8

Warranty

1. The Seller delivers a product free from physical and legal defects.
2. The Seller is liable to the Customer if the product has a physical or legal defect (warranty)
3. If the product has a defect, the Customer may:
a) submit a declaration of price reduction or withdrawal from the Sales Agreement, unless the Seller immediately and without undue inconvenience to the Customer replaces the defective product with a product free from defects or removes the defect. This limitation does not apply if the product has already been replaced or repaired by the Seller or the Seller has not satisfied the obligation to replace the product with a product free from defects or to remove defects. The Customer may, instead of the removal of the defect proposed by the Seller, demand that the product be replaced with a product free from defects, or instead of replacing the product, demand that the defect be removed, unless it is impossible to bring the item into compliance with the contract in a manner chosen by the Customer or would require excessive costs compared to the method proposed by the Seller. When assessing the excess of costs, the value of the product free from defects, the type and significance of the defect is taken into account, as well as the inconvenience to which the Customer would be exposed by other means of satisfying.
b) demand replacement of the defective product with one free from defects or removal of the defect. The Seller is obliged to replace the defective product with one free from defects or remove the defect within a reasonable time without undue inconvenience to the customer. The Seller may refuse to satisfy the Customer's request if it is impossible to bring the defective product into compliance with the Sales Agreement in the manner chosen by the Customer or would require excessive costs compared to the second possible method of compliance with the Sales Agreement. The costs of repair or replacement are borne by the Seller
4. The customer, the field with title of the law, is obliged to make a defective reply to the address of the Seller. For this customer who is a consumer, the cost of delivery is covered by the Seller.
5. The Seller is liable under the warranty if a physical defect is found within two years of the product being delivered to the Customer. A claim for the removal of a defect or replacement of the product with a product free from defects expires after one year, but this period may not end before the expiry of the period specified in the first sentence. Within this period, the Customer may withdraw from the Sales Agreement or submit a declaration of price reduction due to product defect.
6. Any complaints related to the product or the implementation of the Sales Agreement, the Customer may send in writing to the address of the Seller.
7. The Seller, within 14 days from the date of the request containing the complaint, will respond to the product complaint or complaint related to the implementation of the Sales Agreement by the Customer.
8. The Seller does not use out-of-court dispute resolution, referred to in the Act of 23 September 2016, on out-of-court resolution of consumer disputes.

§ 9

Withdrawal from the sales contract

1. A Customer who is a Consumer who has concluded a Sales Agreement may withdraw from it within 14 days without giving any reason.
2. The deadline for withdrawal from the Sales Agreement in accordance with paragraph 1 above, starts from the moment the Consumer takes possession of the product.
3. The consumer may withdraw from the Sales Agreement, in accordance with paragraph 1 of this paragraph by submitting a declaration of withdrawal to the Seller. This declaration may be submitted, for example , in writing to the Seller's address, via e-mail to the Seller's address. The declaration may be submitted on the form, the specimen of which was posted by the Seller on the Store's Website. To meet the deadline, it is enough to send a statement before its expiry.
4. In the event of withdrawal from the Sales Agreement, in accordance with paragraph 1 of this paragraph, it is considered not concluded.
5. If the Consumer submitted a declaration of withdrawal from the Sales Agreement in accordance with paragraph 1 of this section, before the Seller accepted his offer, the offer ceases to be binding.
6. The Seller is obliged to immediately, no later than within 14 days from the date of receipt of the Consumer's statement on withdrawal from the Sales Agreement in accordance with paragraph 1 of this paragraph, return the payments made to him, without shipping costs. The Seller may withhold the reimbursement of payments received from the Consumer until the product is returned or the Consumer provides proof of the product's return, depending on which event occurs first.
7. The consumer is obliged to return the product to the Seller immediately, but no later than within 14 days from the date on which he withdrew from the Sales Agreement. To meet the deadline, it is enough to return the product to the Seller's address before the deadline.
8. In the event of withdrawal, the Customer who is a Consumer shall bear the direct costs of returning the product.
9. The Consumer is liable for a decrease in the value of the product as a result of using it in a way that goes beyond what is necessary to establish the nature, characteristics and functioning of the product.
10. The Seller shall refund the payment using the same method of payment as used by the Consumer, unless the Consumer has expressly agreed to a different method of return, which does not involve any costs for him.

§ 10

Maintaining a customer account

1. The Customer Account maintenance service is available after Registration on the terms described in the Regulations and consists in providing the Customer with a dedicated panel as part of the Store's Website, enabling the Customer to modify the data he provided during Registration, as well as tracking the status of orders and history of already completed orders.
2. The Customer who has registered may submit a request to the Seller to delete the Customer Account, and in the event of a request to delete the Customer Account by the Seller, it may be deleted within 14 days of the request being made..
3. The Seller is entitled to block access to the Customer Account and free services if the Customer acts to the Seller's detriment. Blocking access to the Customer Account and free services for the aforementioned reasons lasts for the period necessary to resolve the issue constituting the basis for blocking access to the Customer Account and free services. The Seller shall notify the Customer about blocking access to the Customer Account and free services by electronic means to the address provided by the Customer in the registration form.

§ 11

Personal data protection

The rules for the protection of the Customer's personal data are set out in thePrivacy policy.

§ 12

Termination of the contract (not applicable to Sales Agreements)

1. Both the Customer and the Seller may terminate the contract for the provision of electronic services at any time and without giving reasons, subject to the rights acquired by the other party before the termination of the above-mentioned the Agreement and the provisions below.
2. The Customer who has registered terminates the contract for the provision of electronic services by sending an appropriate declaration of will to the Seller, using any means of remote communication that allows the Seller to read the Customer's declaration of intent.
3. The Seller terminates the contract for the provision of electronic services by sending to the Customer an appropriate declaration of will to the e-mail address provided by the Customer during Registration.

§ 13

Final provisions

1. The Seller is liable for non-performance or improper performance of the contract, but in the case of contracts concluded with Customers who are Entrepreneurs, the Seller shall be liable only in the event of deliberate damage and within the limits of actual losses incurred by the Customer who is an Entrepreneur.
2. In the event of a dispute arising under the concluded Sales Agreement, the parties will endeavor to resolve the matter amicably. The law applicable to the settlement of any disputes arising from these Regulations is Polish law.
3. The Seller informs the Customer who is a Consumer about the possibility of using extrajudicial means of dealing with complaints and pursuing claims. The rules of access to these procedures are available at the offices or on the websites of entities authorized to out-of-court dispute resolution. They may be, in particular, consumer ombudsmen or Provincial Inspectorates of the Trade Inspection, the list of which is available on the website of the Office of Competition and Consumer Protection.
4. 4. The Seller informs that at the address:
https://ec.europa.eu/info/policies/consumers_en
is a website for the online dispute resolution system between consumers and traders at EU level.
5. The Seller reserves the right to amend these Regulations.
6. All orders accepted by the Seller for execution before the effective date of the new Regulations are implemented on the basis of the Regulations that were in force on the day the order was placed by the customer. The amendment to the Regulations comes into force within 7 days from the date of publication on the store's Website. The Seller shall inform the Customer 7 days before the entry into force of the new Regulations about the amendment to the Regulations by means of an electronic message containing a link to the text of the amended Regulations. If the Customer does not accept the new content of Regulations, he is obliged to notify the Seller about this fact, which results in the termination of the contract in accordance with the provisions of §12 of the Regulations.
7. In matters not covered by the Regulations, the provisions of the Civil Code and relevant acts of Polish law, as well as European Union law, in particular Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons in connection with with the processing of personal data and on the free movement of such data, and repealing Directive 95/46 / EC.
8. The Regulations enter into force on 01/11/2020.